ČEZ Prodej Customer Service Centres
“Case study – Face-to-Face Recording at ČEZ Prodej Customer Service Centres”
6
built-in microphones
65
microphone array [mm]
2
separate audio channels
1
recording system
Face-to-face meetings at customer service centres play an important role in communication with customers. Unlike call centres, however, there was no objective, easily retrievable record of these interactions until recently. Nowadays, these recordings are used for quality control, improving the sales process, and resolving disputes.
“Case study – Face-to-Face Recording at ČEZ Prodej Customer Service Centres”
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